Practice regulations

General regulations

• The practice is not liable for loss or damage to your property in or around the location.
• The exercise room may only be used with clean training shoes.
• Within the practice clients are regularly invited to participate in a survey where their opinion may be are asked about the functioning of the practice.
• The practice has the right to send away persons who display offensive behavior.
• Because the practice also treats patients with reduced mobility, we make it a priority that these people gets a seat as first.
• If you leave your jacket/coat or other belongings on the coat rack or in the waiting room, make sure that you leave no valuables inside.
• If you read a magazine while waiting for your appointment time, please replace it on the table when you leave the waiting room.
• Clients must behave in accordance with generally accepted (decency) norms and values of the practice.
• A smoking ban applies throughout the practice.
• You are not allowed to use your telephone in the reception and during treatment.

Appointments
• You may cancel or change an appointment, but you must do this at least 24 hours in advance. Cancellations made within 24 hours will be billed to you.
• Treatments are only made by appointment. You can make an appointment by telephone or at the desk.
• Bring along a valid identification document and your insurance card during your first visit.
• You must be present at least 10 minutes before your scheduled appointment time.
• You usually do not need a referral letter for appointments.
• We also ask for your e-mail address, because the health insurance conducts a survey about the practice and the quality of treatment you receive.
• You should appear washed / hygienic.
• Sometimes you can borrow practice material from us. Items you borrowed from practice should be returned before or during the last treatment. If this does not happen, what you have borrowed will be charged to you. We do not lend to people who are not in treatment with us.

Therapy
• The treatment method is explained to the patient before the treatment. If there are objections the patient must indicate this immediately.
• The treatment generally takes place in a separate room in which only the physiotherapist and patient are present. Only when exercising in the training room with equipments can more people be present.
• If third parties (eg an Intern) are present during the treatment, prior permission will be requested from the patient.
• The physiotherapist and any supervisors, must behave respectfully towards the patient and must refrain from informality that is not desired.
• Discussed topics with the patient remain confidential and will not be discussed with third parties.