General
- The practice is not liable for loss or damage to your property in or around the property.
- The exercise room may only be entered with clean training shoes.
- Within the practice clients are regularly invited to participate in a survey where their opinion may be are asked about the functioning of the practice.
- If you leave your jacket/coat or other belongings on the coat rack or in the waiting room, make sure that you leave no valuables inside.
- If you read a magazine while waiting for your appointment time, please replace it on the table when you leave the waiting room.
- The practice has the right to send away persons who display offensive behaviour.
- Clients must behave in accordance with generally applicable (decent) standards and values.
Appointment
- You must be present at least 10 minutes before your treatment.
- Always bring a towel with you for an appointment
- We also ask for your e-mail address, because the health insurers through the patient satisfactory survey questionnaire would want to ask you questions about the quality of our practice and the treatments that you received.
Treatments
- Treatments only take place by appointment.
- The treatment method and actions are explained prior to the treatment If there are objections, you must report this immediately.
- The treatment usually takes place in a separate room in which only the physiotherapist and the patient are present.
- Only with exercise therapy in the training room can several people be present in the same room.
- If third parties (eg an intern) are present during the treatment, the patient’s permission will be requested in advance.
- The physiotherapist – patient respect and refrain from unintentional informal contact is a must.
- Topics discussed with the patient remain confidential and will not be discussed with third parties without the permission of the patient.